Privacy Policy Statement

At Zelunorvia, we respect the privacy of our users and are committed to protecting any personal information collected through our website. This policy outlines what data we collect, how it is used, and your rights as a user.

Information We Collect

We collect personal and technical information to improve our services and support your experience online.

• Basic contact details you provide such as name, phone, and email to facilitate communication and respond to your queries.
• Technical data like IP address, device type, and browser version to optimize site functionality and security protocols.
• Usage analytics including pages visited, session duration, and referring links to understand how visitors interact with our site.
• Cookie and tracking technology which helps us personalize user experience and maintain smooth website operations.

How We Use Data

Collected information serves to enhance, operate, secure, and personalize our platform.

• Process inquiries and offer services based on user requests or preferences submitted through forms.
• Monitor, detect, and prevent security threats or fraudulent activity on our platform.
• Improve our website’s content, features, and overall usability from aggregated usage insights.
• Ensure site content and communications remain relevant to user interests and requirements.

Legal Basis for Processing

We process personal data under applicable South African law and GDPR where relevant.

Your data is processed on the basis of consent, contract, legitimate interest, or as required by legal obligations for secure and effective service delivery.

Sharing Information

Zelunorvia takes precautions when sharing limited information with third-party processors for essential services.

• Third-party IT providers may process certain data to support technical operations, maintenance, or analytical tasks essential to our service.
• Legal authorities may request and receive data if required for compliance with applicable regulations.
• We never sell your data. Any sharing is limited, security-minded, and follows strict confidentiality agreements.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information. These include secure storage, access controls, data minimization, and continuous review of security protocols. While we strive for robust protection, please note that no system is perfectly secure.

Your Rights

You have several rights regarding your personal information held by us.

• Request access to your personal data stored by Zelunorvia and receive a summary of details collected.
• Ask for correction or deletion of inaccurate or outdated information at any time.
• Object to data processing or request limitation of certain uses when appropriate.
• Withdraw consent given for specific processing activities, subject to contractual or legal obligations.

Cookies and Tracking

Our site uses cookies to enhance browsing, retain preferences, and track anonymous site usage. See our Cookie Policy for details.

Cookie Policy Cookie Policy

Contact Us

If you have questions about our privacy policy or wish to exercise your rights, please reach out to us using the details below.

Changes to This Policy

We may update our privacy policy from time to time, with changes posted to this page along with a revised date.